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How to Win Friends and Influence People

This post serves as the table of contents to the individual posts in a multi-part series where I shared the highlights of the sections/subsections of the book How to Win Friends & Influence People by Dale Carnegie.

Fundamental Techniques for Handling People

  1. Don’t Condemn, Criticize, or Complain
  2. Give honest, sincere appreciation
  3. Arouse in the other person an eager want

Six Ways to Make People Like You

  1. Become genuinely interested in other people
  2. Smile
  3. Remember that a person’s name is, to that person, the sweetest and most important sound in any language
  4. Be a good listener; encourage others to talk about themselves
  5. Talk in terms of the other person’s interests
  6. Make the other person feel important and do it sincerely

How to Win People to Your Way of Thinking

  1. The only way to get the best of an argument is to avoid it
  2. Show respect for the other person’s opinions; never say, “You’re wrong”
  3. If you’re wrong, admit it quickly and emphatically
  4. Begin in a friendly way
  5. Get the other person saying “yes, yes” immediately
  6. Let the other person do a great deal of the talking
  7. Let the other person feel that the idea is his/hers
  8. Try honestly to see things from the other person’s point of view
  9. Be sympathetic with the other person’s ideas and desires
  10. Appeal to the nobler motives
  11. Dramatize your ideas
  12. Throw down a challenge

Be a Leader: How to Change People without Giving Offense or Arousing Resentment

  1. Begin with praise and honest appreciation
  2. Call attention to people’s mistakes indirectly
  3. Talk about your own mistakes before criticizing the other person
  4. Ask questions instead of giving direct orders
  5. Let the other person save face
  6. Praise the slightest improvement, and praise every improvement
  7. Give the other person a fine reputation to live up to
  8. Use encouragement; make the fault seem easy to correct
  9. Make the other person happy about doing the thing you suggest

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